Refund and Returns Policy

At China Toners, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we are here to help with our flexible return and refund policies.

Returns

You have 7 days from the date of delivery to return an item. To be eligible for a return, the product must:

• Be unused and in the same condition that you received it.
• Be in the original packaging.
• Have proof of purchase (receipt or order confirmation).

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 7 business days. Please note that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same item, please contact us within 3 days of receiving the product.

Shipping Costs

Customers are responsible for paying the shipping costs for returning items, except in cases where the product is defective or incorrect. Shipping costs for the original purchase are non-refundable.

Non-Returnable Items

Certain products are exempt from being returned:

• Items that have been used or damaged by the customer.
• Products purchased on sale or with promotional offers.

These prices are for retail. For wholesale inquiries, please contact us directly.

Contact Us

If you have any questions about our refund and return policies, please reach out to us at 0301 4364028.

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Need help?

At China Toners, we’re here to assist you every step of the way. Whether you have questions about our products, need assistance with your order, or require any support, our team is ready to help.

For quick support, feel free to:

• Call us at 0301 4364028 to speak directly with a representative.
• Message us on WhatsApp by clicking here.